I’ve just received a couple of e-mails from Jayne at Roofing Group UK. It seems that she’s finally noticed that my website ranks rather highly on a search for “Roofing Group UK” and isn’t best pleased about the rather scathing comments I made regarding the company’s customer service.
In her e-mails, she states that it is “unfair“ that I haven’t posted to say that my roof has been repaired, and that it would be nice if I were to “rectify the situation by telling everyone that [my] problem has been sorted.”
Well, I’m not a vindictive man. It’s true, that – eventually – someone from Roofing Group UK did come to patch the leak in my roof. Well, I assume so, anyway: while the leak has gone, whoever repaired it visited during the day while no-one was here and left no sign of his attendance beyond not having closed the gates when he left. No note through the door, no apology for the wait, no explanation of exactly why a brand-new roof had started leaking – nothing. Nor was there any mention of recompense for the damage done to the room and its contents.
So, yes: Roofing Group UK did carry out the bare minimum required by law to put things right, and for that I give thanks.
Incidentally, Jayne would like it known that Roofing Group UK now trades under the name Roofing UK – despite having the same domain name as before, which still shows the same “monthly special offer” of a free Velux window with every re-roof that it showed back when I first found the site – and that the person who owned the company when my faulty roof was fitted, Barry Clay, is no longer in charge and has been replaced by the “original owner” Shaun Walsh.
The two e-mails sent by Jayne are provided here in full:
Hi Gareth Jayne here from Roofing Group UK WOULD IT BE POSSIBLE TO LET PEOPLE KNOW THAT I SORTED YOUR PROBLEM OUT AND THAT YOUR ROOF IS OK NOW AS THIS IS NOT HELPING THE SITUATION AS THIS IS UNFAIR I SORTED YOUR ROOF OUT AND SAID TO YOU PLEASE LET ME KNOW IF YOU HAVE ANY PROBLEMS. sINCE IT HAS BEEN SORTED AND I HAVE NOT HEARD FROM YOU SINCE IT WOULD BE NICE FOR YOU TO RECTIFY THE SITUATION BY TELLING EVERYONE THAT YOUR PROBLEM HAD BEEN DEALT WITH AND YOU HAVE HAD NO PROBLEMS SINCE AS YOU HAVE NOT BEEN INTOUCH. rOOFING GROUP UK IS NOW ROOFING UK AND A TOTALLY DIFFRENT COMPANY TO ROOFING GROUP AND IS NOW RUN BY THE ORIGIONAL OWNER. gARETH PLEASE DO THE RIGHT THING AND TELL THE WORLD WE DID SORT YOUR ROOF OUT. THANKYOU JAYNE ROOFING UK.
HI GARETH JAYNE HERE JUST ONE MORE POINT YOUR JOB WAS DONE UNDER A MR BARRY CLAY WHO WAS RUNNING ROOFING GROUP THE OWNER IS NOW SHAUN WALSH AND HE IS THE ONE THAT SORTED YOUR ROOF OUT SO PLEASE RECTIFY AND IF YOU EVER COME ACROSS MR BARRY CLAY HE IS THE ONE THAT DID YOUR ROOF NOT SHAUN OK
THANKYOU JAYNE
I am pleased that you have finally rectified the situation, as it is clear to me that Roofing (Group) UK have as much skill and integrity in fitting roofs as they do control over their shift key.
The fact is that we sorted the problem out as it was not our problem it was Barry Clays problem he was the one that left it in a mess and another thing Gareth i spoke to you and told you that week that someone would come up i also informed you that we had been and asked you to let us know re any problems we didnt have to fix your problem as we got no money re your roof we just took the company back which had been given to barry clay to run yes he made a mess of it but since we have taken it back i sorted it all out for Gareth. I started with the company in September and i dealt with it as quickly as i could prior to that was nothing to do with us as i said it was barry clays not ours.Gareth it would have been ok to say yes Jayne did sort it out asap as i did and well if you want to have a go then have a go at Barry Clay not us as he was the one that took your money!!!!.
Thank you for pointing out that “we [Roofing Group UK] didnt [sic] have to fix your problem.” I’m sure the National Federation of Roofing Contractors will be interested to hear that one of their members believes that they don’t need to honour a guarantee – as would, I’m sure, Trading Standards.
You can blame Barry Clay as much as you like, but the fact of the matter is that my contract was with your company, and my guarantee is with same. If the roof starts to leak again, you will repair it under the terms of the guarantee. What your company did with the money it was paid for my roof is no business of mine.
I do love it when uppity semi-fraudsters start causing a fuss without knowing who they’re dealing with. Should we drop the full journalistic might of Dennis Publishing on them? Just say the word, Gareth!
Heh! I shall bear that in mind. If only I could think of an IT angle to work in, I’d be writing about this for tomorrow’s headlines.
oh dear….. I just checked online to see whether Roofing Group UK still had a website, and saw your posts…. how depressing…. I’ve been in touch with the company over the last few days about some serious concerns with a very large job they did for my poor roof in summer 2007, and now feel that I may be in pretty deep water (;) in more ways than one)…
The turned, refelted and repaired roof developed a number of holes over the last year, through which I can see the felting, and then lo and behold a week ago the very snazzy and expensive, super eco-brand-new-technology resin they used to cover and seal my 2 dormer flat roof repairs began to leak through.
A contact of mine went up on the roof to look, and took some photos on his phone, and the resin is shattered right across both dormers….like eggshell – and the stuff has a 50 year guarrentee!! (actually, that should have raised alarm bells I guess, how can something be guarrenteed for 50 years?)
I’ve called the company twice with no response as yet.
I’m hoping they will get back to me, but I do get that sinking feeling reading your posts that others have been here before me. Anybody tried the small claims court yet?
glad your problem was sorted.. I also met the wondrous Barry a few times.
anni
Hi, Anni.
Sorry to hear you’re also having problems – interestingly, Roofing Group UK/Roofing UK’s website has disappeared.
It used to be at http://www.roofinggroupuk.com, but that’s now a holding page. All mention of them appears to have gone from a Google search as well.
I’m wondering if they’ve changed their trading name to avoid the bad feeling associated with the name Roofing Group UK.
Hope you get your problems sorted quicker than mine were, and I also hope that my Synoseal dormer doesn’t start leaking – although I was only given a worthless 20-year guarantee, rather than the worthless 50-year guarantee you were given.
welll… how interesting
just had a call from Jayne Dixon who was very civil and friendly, and apologetic.
I’m a bit confused however,(in a manner of speaking…) as she told me Barry has now died (which is obviously not a good thing), and that she’d just taken the number over. But she also said that Shaun was only working for Barry, not the owner. Hmmmm…. many different perspectives on reality…
Anyway, I know your problems have been repaired, but in case you have the same issues with your dormer roof I thought I’d keep you in the loop.
I mentioned that I’d been in touch with NFRC to query how to proceed with a complaint.
Jayne is going to contact me when she has a response. I’m intrigued as to how this might proceed.
Interesting – although it sounds promising, so fingers crossed that Jayne makes good and sorts your problem out.
Let me know how you get on!
Glad to hear they actually sorted it! We had some velux windows fitted earlier this year and they too are leaking now(and possibly always have been – only just starting to move into the room)
Believe me if they don’t sort it they’ll have another rant to deal with on their search rankings!