A quick post containing photographic evidence of the state that Dyno-Rod left my house after a failed attempt to unblock my drains. I wouldn’t have put them in public view, except for the fact that Dyno-Rod’s customer services e-mail has a size limit that means I can’t e-mail them. Yes, that’s human waste on the rug.
Dyno-Rod Complaint
– Friday, October 15, 2010Posted in: house
I have lodged 4 complaints over the last month via the Dyno rod website concerning their visit to my house where they failed to cure a blocked drain. Despite auto replies telling me how important I am to them!
Has anyone got any idea how to get a response?
These people are a complete disgrace. They came to us to deal with a drain blocked by tree roots, couldn’t deal with re-connecting the drain from outside and proceeded to hack into the stack pipe in downstairs toilet leaving mess and effluent all over the walls and carpet apparently never having heard of putting protective covering down, absolutely disgusting. Entire room needed refurbishing.
Called out Dyno Rod to look at a blocked drain in Oxford, the guy was rude and arrogant and when I told him he promised me he was not trying to be rude. Spent 20 minutes filling his truck with water from my tap to clear my drain, then told me I had a collapsed sewer and went off with almost £100.
They wanted £150 to do a cctv survey and report for my insurer.
I called out another company to do the cctv survey, they unblocked the drain and did a cctv check to make sure everything was ok. The problem was grease and Dyno Rod in Oxford are not only rude but they are also incompetent.
I contacted Dyno Rod via my Scottish Gas cover. After almost 2 weeks of trying to get a quote by chasing the engineer directly – they told me that it would cost over £1000 to replace a shower valve. The engineer said that this was due to the huge mark up that Dyno Rod charge on parts (£250 in this instance). They said they could talk off £400 of the price if I did it cash in hand. I’d not recommend anyone use this company and if you have it as part of your Scottish cover remove it as it barely covers for anything in any case. When I called to query the £250 mark up with Dyno Rod directly I spoke to quite a rude and defensive man. My experience with this company has been dismal.
Who would you recommend if not Dynorod – we have blocked drain
Had Dynarod come out as part of my Britsih Gas Homecare cover. Needless to say, I will remove that part of the cover, because if I ever did have a real emergency, the last people I would want to rely on our DynaRod.
Main problems are the engineers do not show up when supposed to; no-one notifies you when engineers aren’t coming; their call centre has poor record keeping of visits and ultimately, the work they do is substandard.
Dynorod were sent by my insurance company e-sure after undercutting another quote to replace a collapsed section of drain which ran directly under my back wall, the other company had quoted aopprox £4000 to knock down/rebuild wall as in their opinion it would be badly weakened during the drain repairs however Dynorod came out and quoted £3600 saying that the wall would not be affected, the work was done by Dynorod (in about four hours) and approx 2-3 days later we had strong winds and the wall started to wobble like a mexican wave it is now so unsafe that my 4yr old daughter and my dog are not allowed into our yard also my motorbike has been relocated as the wall is ten foot high and two courses thick, a real killer if it comes down and it backs straight onto a public footpath, after numerous phonecalls to the manager of Dynorod who by the way was the person who inspected the wall before the job i still have a very dangerous wall he has now turned abusive and refuses to even speak to me and is instead contacting my insurance company behind my back trying to convince them that the problem is due to wear and tear, no disclaimer was signed before the work but this does not appear to matter to Dynorod, to make matters worse E-sure are siding with Dynorod.
I worked for a dyno franchise (most are franchises), I would love to know which office Lorraine spoke to.
In my opinion some of the engineers are superb, some are dire, some are given a couple of weeks training and expected to know everything. The method of passing jobs to engineers can be appalling, with long delays and then giving a long list over a large area.
Some of the customers I had to visit have been furious, one lady in tears, at the way they had been spoken to by my so called managers. All in all I am so glad to be out of it, I’m not scared of hard work but having to work 33 hours out of 36, after working all week plus overtime and two evenings on call is enough for anyone with an iota of common sense.
As I say, some of the lads and lasses are superb at the job, it is a pity that they will be branded the same as other ignorant, uncaring and rude workers and indeed managers.
@Peter Ritchie
Posted February 25, 2011 at 3:00 PM
Who would you recommend if not Dynorod – we have blocked drain
We live in Manchester and used The Manchester Drain Company 0161 403 0312. Cant remember what the cost was, it was nowhere near £100. That was 8 months ago and still the drain is running clear. But I guess as their business name suggests they only cover Manchester, we live in Altrincham.
Dyno rod plumber came to inspect why my shower was not working properly. He suggested that the cartridge needs changing. He said it was no more than 1 hour job. So i agreed and bought the cartridge. The plumber came took 2 hours but could not open the valve to change the cartridge. H
We called Dyno Rod out from Irvine in North Ayrshire on Sunday 6th November but they wanted double time so they came out today Monday. We had a slow draining loo in our restaurant and thought we had a serious blockage in the system.
Out they came, walked around with rods in hand, asked us to run water in loos and sinks, announced it was all clear in the drains outside and told us they don’t clear toilet pans and that we had to have the pan taken out first! So walked off waiting for us to get a plumber to remove the pan! Did NOT even attempt to plunge it or anything!
In disbelief, my daughter then went in with a plunger an hour ago, and after 40 mins graft, cleared the blockage herself and all is running OK.
If they think we are going to pay them £80 for their so-called 15yrs experience against a housewife’s hard graft”, they have another think coming.
I have had dyno rod out to my property 4 times now and still they have not cleared my drain. I have spoke to a lady at the Enfield branch (not helpful at all) and stated that their engineer told me that it was a two man job. I thgen called to make another appointment for the next day. I then get a call the next day saying that they aren’t coming as they did not have a two man team available, and she knew nothing of needing a two man job. After speaking to her again she was not willing to help in any way of form. Now been three days without sink, bath, shower, basin as the waste is blocked. I pay £30 something pound a month for my homecare agreement and find myself having to go to get a decent drain blckage company to sort out the problem.
I WOULD NEVER RECOMMEND ANYONE TO USE DYNO ROD.
I have had a leak from my bath for well over a year, it has rotted my floor boards, caused a massive crack in my kitchen ceiling, leaked onto my electric cooker which is now starting to seize up, leaked down onto electric sockets endless times causing damage to my toaster, kettle, microwave and other random items.
I have lost count of the number of times I have called dyno-rod out to repair this leak as they are the contractors with my British Gas Homecare agreement and still nothing has been sorted.
I personally think dyno rod would do well to sack all their engineers and employ monkeys as it would be a lot cheaper and have no effect on their customer service levels, it may even result in a decrease in complaints.