It’s not often I bother to write a post describing my good experiences with a company – especially when it comes to my quite frankly abysmal experiences getting my roof sorted a while back – but I wanted to publicly thank Jackson Roofing for their sterling work recently. Originally contacted to replace some broken guttering [...]

I’ve just received a couple of e-mails from Jayne at Roofing Group UK.  It seems that she’s finally noticed that my website ranks rather highly on a search for “Roofing Group UK” and isn’t best pleased about the rather scathing comments I made regarding the company’s customer service. In her e-mails, she states that it [...]

Still no progress on the roof, but I’m pleased to say that this Monday saw the friendly chaps from Leading Edge Joinery fitting my shiny new door.  A wonderful job they did too – they even transferred the old cat flap, and did such a good job cleaning it that I honestly thought they had [...]

Well, it’s now the 6th of September and my roof is still leaking. Considering that this is a problem I reported on the 18th of August, I’m ever-so-slightly incredulous – doubly so when you consider that Roofing Group UK’s website mentions “customer service” as a primary reason you should consider using their services. What a [...]

I rang Roofing Group UK again during my precious lunch hour, and got through to the same receptionist who once more told me “it’s on the board, and waiting for Stuart to get back from Spain.” I explained, for the third time, that this is unacceptable, and have been assured that what seems to be [...]

I’ve just got off the ‘phone with Roofing Group UK, and just about managed to keep my cool – it would appear that the “boss” is on holiday in Spain, and won’t be back until the end of September. Only then will he deign to look at my leaking roof. I’ve pointed out that this [...]

Today has most certainly not gone well. Aside from the roofers continued lack of communication, there’s another joy to add to my overflowing pot – and it concerns my door. I got up this morning bright and early, eager to trundle off to work. Shower, dress, breakfast – all is going according to plan. I [...]

Well, I just got a very rude awakening about an hour ago – a leak in my extremely expensive new roof causing water to drip down from the ceiling in my computer room, all over my not-inexpensive collection of crap. For joy. The problem, as far as I can ascertain in the dark, is caused [...]