Gareth Halfacree » roofing uk

Still leaking

Gareth — Sat, 06 Sep 2008 08:03:15 +0000

Well, it’s now the 6th of September and my roof is still leaking. Considering that this is a problem I reported on the 18th of August, I’m ever-so-slightly incredulous – doubly so when you consider that Roofing Group UK’s website mentions “customer service” as a primary reason you should consider using their services.

What a joke.

Last night there was some pretty heavy rain, and the affected side of the room is once again soaked. Slightly more worrying were several grating noises – not dissimilar to the sound of slates shifting.

I’ve penned the following e-mail to admin@roofinggroupuk.com, but to be honest I’m not expecting an easy resolution on this one.

I reported a problem with my roof, fitted recently by yourselves, on the 18th of August. It is now the 6th of September and still nobody has been to look at it. The affected room is being ruined by large quantities of water dripping down from the ceiling.

I can’t help but contrast the experience of being a new customer – in which Barry visited to discuss my needs within a day of my enquiry being made – with that of being an existing customer claiming under guarantee. I call multiple times a week, only to be told by that “Craig is on holiday until the end of September and nothing can be done until he gets back.”

I find waiting a whole month to get a fault which is causing damage to property, contents, and décor unacceptable – especially from a company which claims “customer service” as one of the chief reasons it should be selected.

I would like someone to contact me about this problem as soon as possible, or I will have no choice but to begin legal proceedings to recover the costs of a third-party repair to both the roof and the damaged room and its contents.

I’ll update if I get any reply – but I’m not exactly holding my breath here.

Roof update

Gareth — Mon, 01 Sep 2008 12:55:40 +0000

I rang Roofing Group UK again during my precious lunch hour, and got through to the same receptionist who once more told me “it’s on the board, and waiting for Stuart to get back from Spain.”

I explained, for the third time, that this is unacceptable, and have been assured that what seems to be the only other employee of the company will be calling me tomorrow morning on my mobile. Well, we shall see.

Blowing the roof

Gareth — Fri, 29 Aug 2008 13:23:00 +0000

I’ve just got off the ‘phone with Roofing Group UK, and just about managed to keep my cool – it would appear that the “boss” is on holiday in Spain, and won’t be back until the end of September. Only then will he deign to look at my leaking roof.

I’ve pointed out that this is completely unacceptable, and have been promised resolution soonest. We’ll see what happens, but for now if anyone’s looking for a roofing company I can only say avoid Roofing Group UK.

Roof is leaking

Gareth — Sun, 17 Aug 2008 04:40:31 +0000

Well, I just got a very rude awakening about an hour ago – a leak in my extremely expensive new roof causing water to drip down from the ceiling in my computer room, all over my not-inexpensive collection of crap. For joy.

The problem, as far as I can ascertain in the dark, is caused by a fault in the construction of the new roof – a U-shaped channel in the flashing where the dormer wall meets the roof, which isn’t covered by the ‘lip’ of the dormer. The water will collect here and enter the roof space.

Now I’ll need to get in touch with the company who fitted said roof – Roofing Group UK – and attempt to ‘encourage’ them to fix it ASAP under the terms of their guarantee. The difficult part will be convincing them it’s a problem in their workmanship – made harder by the fact that the very nice salesman who attended when we requested the new roof no longer works for the company.

All in all, not what I need when I’ve had a rather tiring second week at work.