My nice shiny new door!
Still no progress on the roof, but I’m pleased to say that this Monday saw the friendly chaps from Leading Edge Joinery fitting my shiny new door. A wonderful job they did too – they even transferred the old cat flap, and did such a good job cleaning it that I honestly thought they had replaced it with a new one! Who knew the centre part was supposed to be transparent?
The chaps even tidied up after themselves – to the extent that I don’t think our front step has ever looked so clean. It was almost a pleasure to hand the cheque over on completion of the job. Almost.
It’s heartening to see that some workmen still take pride in customer service, unlike certain other companies – naming no names.
Well, it’s now the 6th of September and my roof is still leaking. Considering that this is a problem I reported on the 18th of August, I’m ever-so-slightly incredulous – doubly so when you consider that Roofing Group UK’s website mentions “customer service” as a primary reason you should consider using their services.
What a joke.
Last night there was some pretty heavy rain, and the affected side of the room is once again soaked. Slightly more worrying were several grating noises – not dissimilar to the sound of slates shifting.
I’ve penned the following e-mail to [email protected], but to be honest I’m not expecting an easy resolution on this one.
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I rang Roofing Group UK again during my precious lunch hour, and got through to the same receptionist who once more told me “it’s on the board, and waiting for Stuart to get back from Spain.”
I explained, for the third time, that this is unacceptable, and have been assured that what seems to be the only other employee of the company will be calling me tomorrow morning on my mobile. Well, we shall see.
I’ve just got off the ‘phone with Roofing Group UK, and just about managed to keep my cool – it would appear that the “boss” is on holiday in Spain, and won’t be back until the end of September. Only then will he deign to look at my leaking roof.
I’ve pointed out that this is completely unacceptable, and have been promised resolution soonest. We’ll see what happens, but for now if anyone’s looking for a roofing company I can only say avoid Roofing Group UK.
Today has most certainly not gone well. Aside from the roofers continued lack of communication, there’s another joy to add to my overflowing pot – and it concerns my door.
I got up this morning bright and early, eager to trundle off to work. Shower, dress, breakfast – all is going according to plan. I don my coat and shoes and set off out the door.
Wait – rewind. I try to set off out the door, but the door has other ideas. The multi-point lock has failed in the ‘lock’ position, and I’m trapped. Being, as it is, a back-to-back terrace, I’m really trapped – the front door is also my only door.
First things first – a quick e-mail to work to let them know I shan’t be in. I’m sure it went down well, being off for unscheduled absence in my first month of work, but these things can’t be helped. Next step was to contact someone who might be able to do something. They attended a scant half-hour later, and spent the majority of the morning trying to effect entry.
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Well, I just got a very rude awakening about an hour ago – a leak in my extremely expensive new roof causing water to drip down from the ceiling in my computer room, all over my not-inexpensive collection of crap. For joy.
The problem, as far as I can ascertain in the dark, is caused by a fault in the construction of the new roof – a U-shaped channel in the flashing where the dormer wall meets the roof, which isn’t covered by the ‘lip’ of the dormer. The water will collect here and enter the roof space.
Now I’ll need to get in touch with the company who fitted said roof – Roofing Group UK – and attempt to ‘encourage’ them to fix it ASAP under the terms of their guarantee. The difficult part will be convincing them it’s a problem in their workmanship – made harder by the fact that the very nice salesman who attended when we requested the new roof no longer works for the company.
All in all, not what I need when I’ve had a rather tiring second week at work.